At CivAssist, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains what personal data we collect, how we use it, and your rights regarding that information.
1. INFORMATION WE COLLECT
We collect information in the following ways:
1.1. INFORMATION YOU PROVIDE TO US
Users of CivAssist, including governmental agencies, non-profits, homeowner’s associations (HOAs), for-profit entities, and other organizations, may enter personal information on behalf of members of the public or their constituents. This information may include:
- Name
- Email address
- Phone number
- Organization details (such as agency name, HOA membership, or business affiliation)
- Any additional information provided during public comment submissions, public records requests, agenda notifications, or other service-related communications.
Members of the public or organization constituents may also directly provide their personal information when submitting public comments, requesting notifications, or interacting with the platform.
1.2. AUTOMATICALLY COLLECTED INFORMATION
When you interact with CivAssist, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Pages you view on our platform
- Time and date of access
- Device identifiers
1.3. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to track your activity on our platform. Cookies help us improve our services and provide a more personalized experience. You may choose to disable cookies via your browser settings, but this may limit the functionality of our platform.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To provide, maintain, and improve our platform
- To communicate with you regarding service updates, technical issues, or customer support
- To personalize your experience on CivAssist
- To comply with legal obligations and resolve disputes
- To analyze how users interact with our platform to improve its functionality
3. SHARING YOUR INFORMATION
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: We work with trusted third-party vendors to manage user accounts and perform other services on our behalf. These providers are bound by confidentiality agreements.
- Legal Obligations: We may disclose your information if required by law or to comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of CivAssist, your information may be transferred as part of that transaction.
4. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
If you are a resident of California, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA).
These rights include:
- Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, as well as the purposes for which that data is used.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where we need to retain data for legal compliance or to complete transactions).
- Right to Opt-Out of Sale: Although CivAssist does not sell personal data, you have the right to opt-out of the sale of your personal information should our practices change in the future.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. This includes denying service, charging different prices, or providing a different level of service based on your CCPA rights.
To exercise these rights, or if you have any questions or concerns, please contact us at info@civassist.com
6. EXPANSION TO OTHER STATES
As CivAssist may expand operations to other regions, we will monitor and comply with applicable state laws regarding data privacy and consumer rights. Any updates to this privacy policy will reflect those changes to ensure that we meet regional compliance requirements.
7. RETENTION OF INFORMATION
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you wish to have your information deleted, you may request deletion by contacting us at info@civassist.com.
8. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy periodically.
9. CONTACT US
If you have any questions or concerns regarding this privacy policy, please contact us at:
Kennedy Solutions, Inc (CivAssist)
PO Box 163
Redwood Valley, CA 95470
info@civassist.com